At Ptal-Kansa, every product is handcrafted with care by skilled artisans. We strive to ensure your order reaches you safely and on time.
Shipping Charges
Free Shipping on all prepaid orders above ₹1,200 across India.
A flat shipping charge of ₹100 applies to prepaid orders below ₹1,200.
Shipping charges (if applicable) will be displayed during checkout before payment.
Order Processing & Delivery
Since our products are handcrafted, each order is carefully inspected and packed before dispatch.
Orders are generally processed within 2–3 business days.
Once dispatched, delivery usually takes 5–7 business days, depending on your location.
During festivals, peak seasons, or unforeseen circumstances, delivery may take slightly longer.
Out of Stock Products
If a product is temporarily out of stock or made-to-order, the dispatch time may be extended. In such cases, our team will keep you informed about the expected delivery timeline.
Order Tracking
Once your order has been shipped, you will receive a tracking ID via email or SMS (where applicable), allowing you to track your shipment.
Delivery Delays
While we work with trusted courier partners, occasional delays due to weather conditions, transportation issues, or other unforeseen circumstances may occur. We appreciate your patience and understanding in such situations.
Address Changes & Support
Please ensure your shipping address and contact details are accurate while placing your order.
If you need to update your shipping address or have any questions regarding your order, please contact us as soon as possible:
Email: contact.ptalkansa@gmail.com
Phone: +91-9759855511
Our customer support team will be happy to assist you.