At Ptal Kansa, every product is handcrafted by skilled artisans with great care and attention to detail. Since each order requires time and craftsmanship, we request our customers to read our Return & Exchange Policy carefully before placing an order.
Returns
We do not accept returns for products that are delivered in perfect condition and match the product description, dimensions, specifications, and images displayed on our website, even if they do not meet personal preferences or expectations.
As our products are handcrafted, slight variations in finish, texture, color, or engraving are natural characteristics of handmade craftsmanship and should not be considered defects.
Once your order has been dispatched, the delivery timeline is managed by our courier partners. While we strive to ensure timely delivery, occasional delays caused by the shipping carrier are beyond our control. We appreciate your patience and understanding.
Exchange Policy
We offer an exchange only in the following cases:
The product is damaged during transit.
You receive a defective product.
You receive an incorrect item.
To be eligible for an exchange:
You must notify us within 48 hours (2 days) of receiving your order.
Please send clear photographs and an unboxing video showing the issue.
The product must be unused, unwashed, and in its original packaging with all accessories and labels intact.
Once we receive and inspect the returned product, we will process the replacement. Please allow 7–14 business days from the date we receive the returned item for the exchange to be completed.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
Products damaged due to misuse, improper handling, or normal wear and tear.
Products showing signs of use.
Customized or personalized products.
Products returned without original packaging or missing components.
Requests made after 48 hours of delivery.
Return Shipping
Customers may be required to ship the product back to us for inspection before an exchange is approved.
We recommend using a trackable and insured courier service, as Ptal Kansa cannot be held responsible for products lost or damaged during return transit.
Inspection of Returned Products
All returned products undergo a quality inspection upon receipt.
If the returned product is found to be:
Used,
Damaged after delivery due to customer handling,
Missing original packaging or accessories, or
Different from the issue reported,
we reserve the right to reject the exchange request and return the product to the customer without any refund or replacement.
Purchases Through Third Parties
Products purchased through distributors, resellers, marketplaces, or retail partners are subject to the return and exchange policies of the respective seller. Ptal Kansa does not process returns or exchanges for such purchases.
Need Assistance?
If you have any questions regarding your order or wish to request an exchange, please contact us:
Email: contact.ptalkansa@gmail.com
Phone: +91 97598 55511
Our customer support team will be happy to assist you during business hours.